The Customer Support Team helps our customers get the maximum benefits of our products and solutions by ensuring our products are used appropriately.
Missions:
- Technical and functional software updates, enhancements and technical evolutions
- Standard hotline services to help users and system administrators solve problems in the shortest possible timeframe
The standard maintenance program includes the following:
- Delivery of latest product patches, upgrades and releases
- Optional support service to users or system administrators by telephone, fax, e-mail
- Optional on-line diagnostics service
Further customized services are available on demand, such as on site visits, customised application maintenance, etc.
Contact the customer support team at: support@kisiwa.it
otherwise, if you subscribed an hot-line contract, you can submit a case following this link: http://support.kisiwa.it