W4’s BPM solution can be used to model, automate, execute, manage and control all your processes in order to improve productivity and customer satisfaction while reducing costs and production cycle times.
Customer Care
- Management of Customer Inbound Calls
- Integration with CRM
- Customers Claims Management
In today's competitive environment, customer satisfaction is a strategic focus for all organizations. In order to give rapid answers to customer enquiries and requests, you need to have access to the right data at any moment.
The Solution:
W4’s BPM solution answers these challenges by:
- Automating escalation and notification procedures
- Tracking and monitoring the processes associated with customer enquiries
- Automating and integrating business processes associated with customer support
- Simplifying integration with CRM and document management solutions through its set of connectors
- Ensuring continuous process improvement by providing reporting on how efficiently enquiries are being handled
Finance
- Invoicing & Payroll Processes
- Cash Recovery
- Sarbanes-Oxley Compliance
- Integration with EDI
- Integration with RFID
Organizations deal daily with administrative and financial processes. They recognize that there are numerous inefficiencies in this domain and that optimizing these processes provides tangible competitive advantages.
Indeed, one of the prerequisites to obtain external agility is to master internal process agility.
The Solution:
W4’s BPM solution can streamline finance and accounting processes by:
- Automating critical activities, thus gaining access to the information you need, when you need it, in real time
- Reducing inefficient paper-based processes
- Tracking invoices in real time from submission to payment
- Increasing customer and vendor satisfaction
- Eliminating paper based processes, lost information and miscommunication
- Intelligently automating and managing the flow of a purchase order from the request to the approver
- Allowing all participants and management to track and monitor the process
- Archiving all documents, attachments, comments and approver signatures associated with the request
- Ensuring continuous process improvement by providing reporting on how efficiently enquiries are being handled, thus giving business managers the tools needed to redefine and refine those processes as needed.
Human Resources
- E-Provisioning
- Vacation
- Employee mobility
- Hiring process
- Travel Requests
- Leave Requests
- Personnel Actions
- Time Sheets
Reducing administration costs, increasing employee satisfaction, streamlining employee processes (today commonly called “Employee Provisioning”), are goals all organizations strive for.
The Solution:
W4’s BPM solution offers efficiency and visibility by:
- Providing employees with self-service applications
- Automating the flow, approvals, and archival of electronic forms
- Allowing all participants to track and monitor the status of a submission
- Integrating with existing HR and related business systems
- Reducing or eliminating paper based processes, lost information and miscommunication