Many organizations have business processes that are unique to their business model. Since these processes tend to evolve over time as the business faces changing market conditions, your BPM solution must be easily adaptable to the new conditions and requirements and continue to be a perfect fit for your company.
Over the past 8 years, W4 has been delivering successful solutions across all industries.
Hundreds of business processes have been optimized and managed using the iterative W4 BPM Solution.
We offer today proven solution frameworks to answer your business needs.
Financial Services
- Loan Authorisation
- Credit Card Incidents
- Inbound Calls Handling
- Risk Management
- Compliance (Sarbanes-Oxley)
- New Accounts Registration and Setup
- Customers Claims Processing
Members of the global banking and financial community determine sources of competitive strength, profitability, growth and other dimensions of performance. Regulatory questions, mergers and acquisitions, and accounting practices are all putting more pressure on financial organizations to deliver more profitability and value.
These institutions must strive for excellence in everything that they do.
They strive to optimize operations, manage risks, provide superior customer service and quickly deliver products and services.
The Solution:
By implementing W4’s BPM Solution, financial institutions such as Barclays Bank and BNP Paribas have automated, monitored and optimized key business processes. This has allowed them to realize substantial profits and business benefits. Among those:
- Reduced or eliminated paper based processes
- Reduced cost of providing services and products to their customers
- Enhanced quality of customer service and responsiveness
- Increased employee productivity
- Reduction or elimination of data input errors
- Better management control and enforcement of compliance rules
- Reduction of new employees training
- Proven results in a typical application:
- Processing time reduced by 75%
- ROI in under 2 years
- 4 minutes time gained per processed account
Government and Public Services
- E-administration
- Citizen Portals
- Document Routing & Approval
- Purchasing Requests
- Contract Management
- Estate & Equipment Management
- Compliance
- Internal IT Help Desk
Government organizations have been going and are still going through major changes, including delivery of combined services to meet citizens’ needs and increase the dialogue with public agencies and other external organizations.
The Solution:
W4’s BPM solution offers local and central government unrivalled flexibility and scalability with a flexible model.
We offer a range of workflow tools and services to help automate all, or parts of, simple or complex procedures.
Our BPM solution includes:
- Consulting for process analysis and workflow definition
- Enterprise Modelling
- Graphical mapping and simulation of workflow processes
- Project Design
- workflow process design and build
- Implementation
- User interaction, workflow management and continued process improvement
Solutions for the Utilities Industry
The utilities market keeps experiencing radical changes. Organizations have been forced to re-evaluate the way they conduct business and the infrastructure that supports their business.
They are now facing increased competition. They need to ensure that their processes are customer-centric and their employees are actively involved.
The Solution:
W4' solution can help utilities organizations in the following areas:
- Retention of customers
- Reduced operating costs
- Regulatory requirements
- Integration to and between existing systems
- Improved efficiency
Manufacturing
- Product management
- Procurement
- Incident Management
- Change Order Management
- ISO 9000/9001 Compliance
- Product Packaging
- Modification Request Procedures
Over the past 15 years, manufacturing companies have implemented various applications and processes. The result has been a very complex and heterogeneous IT system which increases costs and introduces delays and errors.
Manufacturers are faced with inefficient, un-integrated and sometimes manual processes that hinder operations and revenue, delay the release of new products to the market, negatively impact customer support and increase operational and administrative costs.
The Solution:
W4's BPM solutions enable manufacturers to:
- Rationalization of processes
- Reduce the time-to-market needed to bring new products to market
- Manage product packaging and package change
- Deliver quality customer services
- Improve operational and administrative efficiency across the supply chain
- Increased integration with information systems and especially ERP
Services & Telecoms
- Product Management
- New Product Ideas
- Order Processing
- Vendors Management
The service sector is comprised of organizations that often deal with intellectual property creation, its management and distribution. The content they produce is diffused and sold via various distribution channels.
Today's media industry market is going through a consolidation trend with substantial changes due to the rise of new technologies. Digital content is increasing, analogue content will be reduced. Security issues are proliferating.
The Solution:
W4's BPM Solution can help media companies along the following lines:
- Higher customer satisfaction
- Rationalized processes
- Increased employee productivity
- Know-how retention
- Better communication between all the company departments involved in the production cycle
- Increased integration with ERP and all other information systems
Solutions for the Telecommunications Industry
- Customer Service
- Mobile Phone Number Transfer
To maximise profitability and sustain competitiveness in today’s deregulated environment, telecommunications industries must strive for excellence and agility. They seek to optimise operations, manage high volumes, provide superior customer service and deliver products and services quickly.
The Solution:
By implementing W4’s BPM solution, organizations such as France Telecom, Orange, Bouygues Telecom and SFR Cegetel have:
- Improved flexibility by re-using processes that are independent of applications and that can thus be quickly adapted to match the changing needs of the market;
- Increased speed to market and service excellence.
Healthcare
- E-CRF
- Clinical Supplies Tracking Flow
- Non Compliance Management
- Order Fulfilment
- Return Merchandise Authorization
The pharmaceutical industry needs today more than ever to optimise and rationalise its processes. Indeed, its environment is strongly regulated and with the heavy competition, organizations have to track any error and keep innovating.
The Solution:
W4 Suite complies with the 21CFR Part 11 standard.
W4 offers a powerful solution for the pharmaceutical industry that enables you to be standard compliant and to optimise your ROI. With W4 you can:
- Automate, simplify and manage clinical trials processes
- Shorten the time to market
- Minimize liabilities, risks and errors
- Ensure regulatory compliance without significant cost increases
- Improve communications and facilitate a collaborative research environment
Retail
Retailers today are faced with increasing competition especially with the growth in online shopping.
To perform effectively, retail companies need to optimise their existing systems and make sure that their internal processes are well managed and controlled in order to understand, anticipate and answer customer demands.
Our experience shows that two specific processes can efficiently and profitably be enhanced by using business process management solutions:
- Product fault in stores
- White brand product design and launch
The Solution:
W4’s BPM solution enables manufacturers to:
- Increase sales and customer loyalty
- Automate key order processes
- Better manage processes
- Reach greater operational efficiency
- Optimise the supply chain cycle